Incident response, recovery, and communication
When things break, it’s not about technology – it’s about leadership.
Security breach, database collapse, release disaster, or production outage: in critical moments, it becomes clear whether engineering just delivers code – or takes real responsibility.
We lead you through the incident. With a clear head, tactical precision, and recovery processes that truly work.
No chaos. No panic. No blame. Just structured response – and a system that emerges stronger from the crisis.
What’s at stake – and what you gain
One hour of production downtime can cost six figures.
A poorly managed security incident can cost millions – and destroy trust permanently.
With our incident management:
- Your team stays focused instead of freezing
- Customers, investors & media are kept clearly and calmly informed
- Your organization’s resilience increases – measurably and sustainably
Our principle: stay calm, create structure, deliver impact.
What Incident Management Delivers – When Systems Fail
We take over the complete technical incident management –
direct, hands-on, without training period:
More Than Tech
When incident management becomes critical
- When the CTO is overwhelmed or emotionally too close to the crisis
- When technical leadership is missing – but urgently needed
- When customers, investors, or the media are applying pressure
- When an incident threatens to escalate into a company-wide crisis
After the crisis comes resilience
We turn ad-hoc reactions into structured routines – so your team can handle the next escalation with confidence and control:
- Incident response training for engineering, product & leadership
- Implementation of scalable on-call, escalation, and severity structures
- Cultural transformation: blameless RCAs & structured post-mortem practice
Incident? Then lead – don’t just react.
You can’t improvise incident management.
But you can decide never to be blindsided again.
About Philipp Deutscher Consulting
Philipp Deutscher Consulting stands for clarity, structure, and impact in tech organizations – especially in critical moments. As an experienced CTO coach and Fractional CTO, I follow a clear mission: I bring leadership and stable structures to where they’re needed most. At the same time, my team and I support aspiring CTOs with tailored coaching to prepare the next generation of tech leaders.
We don’t work on the surface – we go deeper. No excuses, no detours.
Our strength lies where others lose their grip – we take the lead and ensure tech organizations remain successful in the long run.
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FAQ – Frequently Asked Questions
What is incident management?
Incident management includes all measures aimed at quickly and effectively handling IT crises. The goal is to minimize downtime, restore operations as quickly as possible, and prevent future incidents. The focus lies on coordination, analysis, and communication – to enable rapid and structured responses.
Why is an IT emergency plan important?
An IT emergency plan ensures that your team can react immediately and without delay in the event of an incident. It provides a structured approach, helping avoid critical missteps and ensuring stability is restored quickly. A well-developed emergency plan is an essential component of any effective incident management strategy.
What’s the difference between incident management and emergency management?
Incident management focuses on rapid, short-term responses to IT problems, while emergency management takes a broader approach that includes both preventive measures and long-term risk strategies. With our incident management services, we make sure you can respond to acute crises and implement structural improvements to protect your business in the long run.
How does Philipp Deutscher Consulting ensure effective incident management implementation?
We provide comprehensive incident management, covering both technical leadership during incidents and the implementation of robust preventive processes. Our support ensures your team stays calm, focused, and effective – resolving the incident quickly and minimizing damage.
How long does it take to implement incident management processes?
Implementation time depends on company size and complexity, but typically takes just a few weeks to establish a fully operational IT incident management system. This includes both short-term resolution capabilities and long-term prevention measures.