{"id":11770,"date":"2025-09-20T12:52:43","date_gmt":"2025-09-20T10:52:43","guid":{"rendered":"https:\/\/www.deutscherconsulting.com\/cases\/it-operations-overhaul-at-tipico\/"},"modified":"2025-09-20T12:55:40","modified_gmt":"2025-09-20T10:55:40","slug":"it-operations-overhaul-at-tipico","status":"publish","type":"udesign_portfolio","link":"https:\/\/www.deutscherconsulting.com\/en\/cases\/it-operations-overhaul-at-tipico\/","title":{"rendered":"IT Operations Overhaul at Tipico"},"content":{"rendered":"\n

Background<\/h2>\n\n

Tipico Technology Services, a leading provider of sports betting technology, was experiencing a period of strong growth. The existing monolithic IT infrastructure regularly reached its limits during peak loads. Concurrently, a clearly structured IT operations department was missing to ensure stability, scalability, and efficiency. <\/p>\n\n

<\/div>\n\n
\n\n
<\/div>\n\n

Challenge<\/h2>\n\n

The main issues were:<\/p>\n\n

    \n
  • Standards:<\/strong> Missing processes, policies, and best practices for operations.<\/li>\n\n\n\n
  • Scalability:<\/strong> Monolithic architecture was not future-proof for the growing user base.<\/li>\n\n\n\n
  • Structure:<\/strong> No service-oriented IT operations department, unclear responsibilities.<\/li>\n\n\n\n
  • Operational Stability:<\/strong> Peak loads led to instabilities.<\/li>\n\n\n\n
  • Cost Control:<\/strong> Increasing expenses with insufficient transparency in vendor and budget management.<\/li>\n<\/ul>\n\n
    <\/div>\n\n
    \n\n
    <\/div>\n\n

    Approach<\/h2>\n\n

    In the role of Director IT Operations<\/strong>, responsibility was assumed for establishing a completely new, service-oriented IT operations department. The key measures: <\/p>\n\n

      \n
    • Organizational Development:<\/strong> Building a department from scratch to over 55 employees (internal and external teams).<\/li>\n\n\n\n
    • Architecture Transformation:<\/strong> Transition from a monolithic application to a microservice-based architecture.<\/li>\n\n\n\n
    • Service Orientation:<\/strong> Implementation of ITIL-based Service Management (Incident, Change, Problem).<\/li>\n\n\n\n
    • Operational Policies & Best Practices:<\/strong> Definition and implementation of standards for stability, security, and efficiency.<\/li>\n\n\n\n
    • Monitoring & Performance:<\/strong> Implementation of comprehensive performance and system monitoring to proactively address bottlenecks and risks.<\/li>\n\n\n\n
    • Cost Optimization:<\/strong> Effective budget and vendor management for cost control while ensuring high service quality.<\/li>\n\n\n\n
    • Security Focus:<\/strong> Development of processes and tools for platform security, especially in a regulated market environment.<\/li>\n<\/ul>\n\n
      <\/div>\n\n
      \n\n
      <\/div>\n\n

      Result<\/h2>\n\n
        \n
      • Organizational Scaling:<\/strong> Successful establishment of a high-performing IT operations department with 55+ employees.<\/li>\n\n\n\n
      • Stability & Availability:<\/strong> Significant increase in platform availability, even under extreme peak loads.<\/li>\n\n\n\n
      • Efficiency Gains:<\/strong> Implementation of standardized ITIL processes led to clear responsibilities and measurably faster incident resolution.<\/li>\n\n\n\n
      • Cost Efficiency:<\/strong> Optimized budget and vendor management reduced operating costs without compromising service quality.<\/li>\n\n\n\n
      • Future-Proofing:<\/strong> Transition to microservices laid the foundation for long-term scalability and innovation capability.<\/li>\n<\/ul>\n\n
        <\/div>\n\n
        \n\n
        <\/div>\n\n

        Success Factors<\/h2>\n\n

        Fact<\/strong>Greenfield Approach for IT Operations<\/strong><\/p>\n\n

          \n
        • Building a department from scratch enabled modern structures and processes without legacy burden.<\/li>\n<\/ul>\n\n

          Architecture Shift<\/strong><\/p>\n\n

            \n
          • Transition from monolith to microservices was the technological key for scalability and resilience.<\/li>\n<\/ul>\n\n

            ITIL-based Service Orientation<\/strong><\/p>\n\n

              \n
            • Clear processes (Incident, Change, Problem Management) brought order to chaos and increased efficiency.<\/li>\n<\/ul>\n\n

              Data-driven Decisions<\/strong><\/p>\n\n

                \n
              • Performance and system monitoring as a basis for proactive measures instead of reactive firefighting.<\/li>\n<\/ul>\n\n

                Cost-consciousness during growth<\/strong><\/p>\n\n

                  \n
                • Balance between budget optimization and service quality through stringent vendor management.<\/li>\n<\/ul>\n\n

                  Leadership in Establishment<\/strong><\/p>\n\n

                  Scaling a team from 0 to 55+ employees in a short time with a focus on culture, responsibility, and excellence.<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Background Tipico Technology Services, a leading provider of sports betting technology, was experiencing a period of strong growth. The existing monolithic IT infrastructure regularly reached its limits during peak loads. Concurrently, a clearly structured IT operations department was missing to ensure stability, scalability, and efficiency. Challenge The main issues were: Approach In the role of […]<\/p>\n","protected":false},"featured_media":11766,"comment_status":"open","ping_status":"closed","template":"","udesign_portfolio_category":[95,96],"udesign_portfolio_skill":[],"class_list":["post-11770","udesign_portfolio","type-udesign_portfolio","status-publish","has-post-thumbnail","hentry","udesign_portfolio_category-enterprise-scale-challenges-en","udesign_portfolio_category-platform-system-reliability-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/udesign_portfolio\/11770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/udesign_portfolio"}],"about":[{"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/types\/udesign_portfolio"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=11770"}],"version-history":[{"count":0,"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/udesign_portfolio\/11770\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/media\/11766"}],"wp:attachment":[{"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=11770"}],"wp:term":[{"taxonomy":"udesign_portfolio_category","embeddable":true,"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/udesign_portfolio_category?post=11770"},{"taxonomy":"udesign_portfolio_skill","embeddable":true,"href":"https:\/\/www.deutscherconsulting.com\/en\/wp-json\/wp\/v2\/udesign_portfolio_skill?post=11770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}